Nextbit ends customer support for Robin


Nextbit, the maker of kickstarter-backed cloud-first Robin smartphone, that was acquired by Razer earlier this year, has announced that it has officially shut down customer support for its only smartphone, Robin. 

This means the company will no longer offer technical support over phone or chat and support warranty claims. The company has already stopped selling the Robin smartphone.

"Rebels, effective August 1, 2017, we’ve shut down support for Robin. You won’t be able to reach us by phone or chat anymore, but any outstanding RMA tickets will be handled via email"

That said, if your Robin smartphone runs into any trouble, Nextbit is suggesting Robin users to visit the self-help section at help.nextbit.com, or get help from other Robin users in its forum.

Although Nextbit is shutting down customer support for Robin, the company has again  promised that the Robin will get software updates as well as security patches until February 2018. It's worth mentioning that the Robin shipped with Android Marshmallow, however, the phone's software is up to date now running Android 7.1.1.

The Robin was launched in early 2016 and was a mid-range smartphone. Its main highlight was its 100GB of cloud storage offering, so that users backup least used apps, photos, videos to the cloud when connected to WiFi and free up space in the smartphone.

Kailash Sudhakar
An engineering undergrad student who loves all things tech. He has a soft spot for Android.
Nextbit ends customer support for Robin Nextbit ends customer support for Robin Reviewed by Unknown on 8/02/2017 11:17:00 PM
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